Reference Help

Once you start a chat, do not close this window or your connection to the chat will be lost!

A Grasselli Librarian is available online to chat with you whenever the reference desk is staffed. If we are offline you're invited to chat with a non-JCU librarian through KnowItNow This is a link to another web site. This is a link to another web site, the 24 hour virtual reference service provided by the State Library of Ohio.

If we are offline, you're welcome to send us a message that we can answer when we are back. In that case, please leave an email address or phone number where we can reach you

ASK A LIBRARIAN

Grasselli reference librarians are available to help you find information and to answer questions about the library and its services. Please contact us in one of the following ways:

  • In person--The reference desk is straight ahead as you enter the library. Click here to check our hours.
  • By phone--Call the reference desk at 216-397-4234. Click here for telphone reference hours, click here.
  • Text a librarian--Register your mobile device by sending a one-time text message to 66746 with the message JCULibrary. After you file 66746 as JCULibrary in your contacts you are then ready to send a question at any time. Note that JCULibrary is one word. Your phone number is kept confidential.
  • IM with a JCU reference librarian--Our screen name is JCURefDesk in AOL, MSN, Yahoo, and Google Talk. Click here for IM reference hours.
  • Research Help by Appointment--Schedule a personal consultation with a reference librarian by clicking here.
  • e-mail--Use this list of subject liaisons to ask a question by e-mail. If an immediate response is needed, please IM or telephone at 397-4234 during these hours.
  • Chat with a librarian--JCU students may chat online with a non-JCU librarian through KnowItNow This is a link to another web site, the 24 hour virtual reference service provided by the State Library of Ohio.